The pandemic has forced major changes to the way health care providers operate, rendering many conventional practices impossible or inefficient. Fortunately, new technology solutions are giving agencies the power to adapt and thrive through these challenges. BlackTree has assembled a panel of technology experts who are leading a charge into the future of home health and hospice and giving providers the tools required for success during this unique time. Hosted by BlackTree Managing Principal Nick Seabrook, the panel featuring Rob Stoltz of Citus Data, Elliott Wood of Medalogix, and Don Spiers of Relias will address the major operational challenges faced by our industry and shed light on the technologies that have made these hurdles surmountable.

Key Takeaways

  • COVID-19 Impact
    • Rob – Company was founded virtual patient care and audience is starting to listen more. Once was thought of a nice option and now a need option for virtual patient care.  
    • Don – Retraining of staff
    • Elliot – Need for Medalogix pre and post COVID haven’t changed. 100% in the office to 100% remote.
  • How agencies are using technology:
    • Patient Care Management
      • Elliot – Big impact surrounding patient visits with PDGM and LUPA management.
      • Don – Building courses for higher acuity patients. Developing an onboarding aid programs for agencies.
    • Revenue Cycle
      • Elliot – Identify patients on home health and that should be in hospice. This impacts revenue and utilization.  Saw a 40% reduction in days to rap for Amedisys by improving revenue cycle functions and managing the patient population.
      • Rob – Eliminate barriers with Physicians and utilize a technology (like MagicLink) to reduce the outstanding orders
    • Employee Retention
      • Don – Critical to hiring the right employees. Use tools to identify gaps in education and train your staff. Investing in mobile education for staff.
    • Patient Engagement & Improvement in the Customer Experience
      • Rob – Leverage technology for Hospice/DME/patient care
      • Elliot – Reduction in rehospitalization because the patient was engaged.
    • Value of Patient Care at Home
      • Rob – Communication between all post-acute facilities and ensuring the correct services are being provided
    • Technology
      • Patient Engagement Tools
      • Delivery Technology for DME/Meds
      • Be great with you EMR

Recommendations

  • Engage in your employees but also your leadership team is critical to employee retention.
  • Create one streamline communication platform for all employees can use
  • Patients do not want to be over-engaged, so ensure the patient care plan is accurate
  • Leverage technology to drive better patient outcomes and experience
  • Ensure you are receiving a return on investment from technology your company uses
  • Make sure you are optimizing the technology your agency already has in place
  • Eliminate any barriers to improve communication